What Are Call Caption Phones?
Call caption phones are specially designed telephones that display real-time captions of what's being said during a phone conversation. These devices help people with hearing loss understand spoken words by reading what the other person is saying on a screen while listening to their voice. They are similar in concept to closed captions on TV but designed for phone calls.
Caption phones work through a free service funded by the federal government under the Americans with Disabilities Act. When someone speaks to the user, a live captioning assistant or automated system converts speech to text. This text is then displayed on the caption phone’s screen with only a slight delay.
Top Call Caption Phone Options
There are several high-quality call caption phones on the market. Here are some of the most popular options:
1. CapTel 2400i
With the CapTel 2400i, you can expect the following:
- Features. Large 7-inch touchscreen display, customizable font sizes, built-in answering machine with captioning and Wi-Fi or Ethernet connectivity.
- Price. Free with certification of hearing loss. Requires internet connection.
2. Hamilton CapTel 2400i
If you opt for a Hamilton CapTel 2400i, you'll get:
- Features. Touchscreen interface, Bluetooth capability, caller ID and adjustable volume.
- Price. Free for qualified users, but requires a phone line and internet.
3. ClearCaptions Phone
ClearCaptions is a popular option that offers customers the following:
- Features. Large, high-contrast display, customizable text and audio settings and a user-friendly interface.
- Price. Free with certification of hearing loss, and no service fees.
4. InnoCaption+ (Mobile App)
Want to keep using your existing cellphone? With InnoCaption+ you can utilize the following features:
- Features. Captioned calls on smartphones via app, real-time AI or live stenographer captions, works on both iOS and Android.
- Price. Free for eligible users.
Who Should Use a Call Caption Phone?
Call caption phones are ideal for individuals who have moderate to severe hearing loss and find it difficult to understand speech over the phone. If you often ask people to repeat themselves or struggle to follow conversations, a caption phone can help you regain confidence and independence in communication.
To qualify for a free caption phone, you typically need certification from a hearing healthcare provider or audiologist stating that you have hearing loss that interferes with telephone communication.
Benefits of Using a Call Caption Phone
- Improved understanding. Reading along with speech makes conversations clearer. It also makes it easier to follow conversations, especially if there is a lot of background noise.
- Greater independence. There is no need to rely on others to relay phone messages. This also helps boost confidence, as users become confident and comfortable holding their own conversations.
- Peace of mind. Users feel more comfortable making important calls to doctors, banks or loved ones. If there are any misunderstandings, the captions can be reviewed.
- Accessibility. Closed caption phones are available for free to those who qualify, with no monthly service fees.
- Reduced isolation. Using closed caption phones allows people to easily communicate with family and friends. This allows them to feel connected with others.
How to Get a Call Caption Phone
Getting a caption phone is simple. You can visit the manufacturer’s website and fill out a form with proof of hearing loss. In most cases, the provider will ship the phone directly to you and may offer free installation and training. Providers like CapTel, ClearCaptions and Hamilton CapTel all follow this process.
Final Notes
If hearing loss is affecting your ability to communicate by phone, a call caption phone can be life-changing. With several high-quality and free options available, it’s easier than ever to stay connected with friends, family and essential services. These phones restore confidence, improve clarity and provide a more inclusive communication experience.